A centerpiece of FHA's Quality and Patient Safety work is improving patient- and family-centered care. A key strategy for improving patient and family engagement (PFE) is establishing a Patient and Family Advisory Council (PFAC). A PFAC works collaboratively with the hospital to improve quality, safety and the patient experience. The goal is to ensure the integration of the patient and family voice in hospital operations, policies and procedures.
FHA has a focused learning collaborative that provides support and resources to HIIN hospitals interested in establishing or expanding a PFAC and improving the patient experience.
For more information, contact the FHA HIIN Team at HIIN@fha.org.